Production Support Engineer
Johnson & Johnson
05-2025 - 12-2025
Task:
- Give support to production lines in J&J to minimize any downtime.
- Support for laber- and document printers
- Support for pc's
- Support for applications needed for production
- Support for screens
- Support for barcodescanners
IT OPERATIONS/OPERATOR
Colruyt
04-2022 - 03-2025
Situation:
With a team of some 20 operators, five of them in Belgium and the rest in India, we ensure that Colruyt's warehouses, shops and logistics continue run smoothly.
Task:
- Monitoring and IPL of IBM Z/OS mainframe
- Monitoring of batch flows and starting jobs on demand with Control-M
- Restart of batch jobs in case of cancellations, escalation if required
- Data centre and network monitoring
- Monitoring all shops and warehouses
Specializations & methodologies:
JCL, IBM System z (OS390), ISPF, Control/M, ITIL-methodiek, CICS, CA OPS/MVS, ServiceNow, Micro Focus Operations Bridge Manager (OMI)
Senior system operator Control Tower
KBC
10-2021 - 04-2022
Situation:
Team of some 15 people ensures that all applications etc. remain running 24/7
Task:
- Monitoring and resolving/escalating first-line issues on Z/OS and AS400
- Performing IPLs and DB over for changes/upgrades
- Monitoring batch with TWS (mainframe) and UAC (open systems)
- Monitoring KBC app, Kate and websites
Specializations & methodologies:
JCL, IBM System z (OS390), SDSF, ITIL-methodiek, CICS, ServiceNow, TWS, UAC
System Operator
PSA Antwerp
08-2020 - 11-2021
Situation:
A team of operators and support engineers ensures that Belgium's largest container quay remains up and running. Changes and updates are also made periodically.
Task:
- Handle alerts from cranes, barriers, OCR and straddle carriers
- Monitoring applications and services on AS400
- Performing fail over AS400 partitions
- Support engineer in helping internal customers regarding e.g. active directory, windows, office applications, etc. cranes over OCR
Specializations & methodologies:
Unicenter, ITIL-methodiek, ServiceNow, AS400, Active Directory, Microsoft Windows, Office 365, Microsoft Office
Computer operator Batch Scheduling engineer
SD Worx
11-2010 - 07-2020
Situation:
With a team of six, we ensure that SD Worx's production environment is always up and running, including websites and applications.
Task:
- Monitoring and IPL of IBM Z/OS mainframe
- Monitoring of batch flows and starting jobs on demand with schedulers Control-M
- Restart of batch jobs in case of cancellations, escalation if required
- Taking backups Netbackup
- Monitoring the data centre, network, applications and websites
- Monitoring servers Windows 2008-2016 and VMWare with SCOM support
- Scrum master operations, following incident, change and problem meetings
- Last six months scheduling engineer
Specializations & methodologies:
JCL, ISPF, SDSF, Control/M, Veritas NetBackup, ITIL-methodiek, CA OPS/MVS, VMware ESXi & vCenter, SCOM, ServiceNow, SQL Query Language, Windows Server 2012, Windows Server 2016, Agile / Scrum
Scheduling engineer
Johnson & Johnson
06-2010 - 11-2010
Situation:
Due to transition to new scheduler, someone still had to unsupport the old scheduler and update schedules.
Task:
- L3 support scheduler Espresso on Linux servers
- Creation of VBS scripts
- Creating and maintaining schedules
Specializations & methodologies:
HP Openview, Linux/Unix (Redhat Enterprise), VBScript, Espresso
VSE-UC4 Operator
Mazda Motor Logistics Europe
06-2008 - 04-2010
Situation:
A limited team ensures that the European warehouse continues to run for all of Europe.
Task:
- Monitoring of VSE mainframe
- Monitoring of batch flows
- Restarting batch jobs in case of cancellations, possibly escalation in case of urgent flows
- Taking backups of data and databases
- Monitoring printers and barcode scanners
- Data centre monitoring
- CICS monitoring
Specializations & methodologies:
z/VSE, CICS, UC4, HP Openview
Mainframe/IT operator
SD Worx
05-1998 - 06-2008
Situation:
With a team of eight, we ensure that SD Worx's production environment is always up and running, and we also print and envelope the payslips.
Task:
- Monitoring and IPL of IBM MVS mainframe
- Monitoring of batch flows and starting jobs on demand with schedulers Control-M for mainframe and unicenter for open systems
- Restart of batch jobs in case of cancellations, possible escalation of urgent flows
- Taking backups of data and databases
- Printing payslips and other documents, occasionally helping with envelopes
- Monitoring the data centre and network
- Monitoring servers Windows 2000-2003 with MOM
Specializations & methodologies:
JCL, Windows NT, Windows server 2000, Windows Server 2003, IBM System z (OS390), ISPF, SDSF, Control/M, Unicenter, ServiceDesk Express, Veritas NetBackup, ITIL-methodiek, microsoft minotoring tool
Mainframe operator
Argenta NV
01-1992 - 05-1998
Situation:
With a team of seven, the bank's operations are ensured. Batch jobs, backups, up time mainframe and at a later stage servers.... Printing of documents including daily statements, cheques and bonds is also handled by the same team.
Task:
- Monitoring and IPL of BS2000 mainframe
- Monitoring of batch flows and manually starting jobs at the right time (without scheduler)
- Restarting batch jobs in case of cancellations, possibly escalation in case of urgent flows
- Taking backups of data and databases
- Printing of forms
- Monitoring the data centre
- Monitoring servers NT4
- Side project: installing outlook at agents
Specializations & methodologies:
BS2000, JCL, Windows NT